Frequently Asked Questions (FAQ)
Order & Shipping Information
Where is my package?
After placing your order, it typically takes:
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1–3 business days (Monday to Friday) to process your order, and
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3–7 business days (Monday to Friday) for delivery within the UK.
Order cut-off time: 17:00 (GMT)
If these timeframes have passed and your parcel still hasn’t arrived, please contact our customer service team for assistance at info@laurens-home.com
Where can I find my tracking code?
Once your order has been shipped, you will automatically receive a tracking number by email.
Please also check your spam or junk folder, as our messages can sometimes be filtered there.
Note: It may take a few hours for the tracking link to become active after shipment.
Accepted Payment Methods
You can pay securely using any of the following payment options:
- PayPal
All transactions are encrypted and processed securely to protect your personal and financial information.
How can I track my order?
You can easily track the status of your order using the tracking number provided in your dispatch email.
Simply enter it on our Track Your Order page to view real-time delivery updates.
Not satisfied with your purchase?
If you’re not completely happy with your order, please refer to our Return & Refund Policy for detailed instructions on how to return your item and request a refund.
Can I cancel my order?
Once an order has been placed, cancellations are no longer possible, as we begin processing immediately.
Please review your order carefully before completing your purchase.
Still Have Questions?
If you haven’t found the answer you’re looking for, our customer service team is here to help.
Trade name: Laurens HQ
Store Name: Laurens Home
Address: Nieuwezijds Voorburgwal 104, 1012 SG Amsterdam, Netherlands
📧 Email: info@laurens-home.com
📞 Phone: +31 6 39304302
Opening Hours (UK Time):
Monday to Friday: 09:00 – 18:00
Saturday & Sunday: 10:00 – 16:00