Privacy Policy

Last updated: 30 October 2025

Laurens Home operates this website and online store, including all related content, features, products, and services (the “Services”). This Privacy Policy explains how we collect, use, and share personal information when you visit our website, make a purchase, or otherwise interact with us. Laurens Home is powered by Shopify, which enables the operation of our online store.

By accessing or using our Services, you confirm that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect personal information that can identify you directly or indirectly. This includes:

  • Contact Information: name, billing/shipping address, email address, phone number

  • Order & Payment Information: payment method, transaction details (processed securely by third-party providers)

  • Account Information: username, password, preferences, and settings

  • Order History: items viewed, added to cart, purchased, or returned

  • Communications: messages sent via email, contact forms, or customer support

  • Device & Usage Information: browser type, device identifiers, IP address, pages visited, and interaction data

We do not store full credit card numbers. All payments are securely processed by Shopify Payments, PayPal, or the payment provider you select at checkout.

2. How We Collect Personal Information

We collect personal information when you:

  • Place an order or create an account

  • Browse or interact with our website (including through cookies and tracking tools)

  • Contact us for customer support

  • Engage with marketing campaigns or subscribe to our newsletter

  • Use third-party services (e.g., payment gateways or delivery partners) involved in completing your transaction

3. How We Use Personal Information

We use your personal information to:

  • Process and deliver your orders

  • Provide customer support and respond to your requests

  • Improve and personalise your home décor shopping experience

  • Detect and prevent fraud or misuse

  • Send order confirmations, delivery updates, and product care information

  • Send marketing emails where permitted (you can unsubscribe at any time)

We process your personal information lawfully and fairly, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

4. Sharing Personal Information

We may share your personal information with:

  • Shopify (hosting, checkout, analytics, and store management)

  • Payment providers (e.g., PayPal, Stripe, Apple Pay, Google Pay)

  • Delivery partners and logistics providers

  • Marketing and analytics partners, where legally permitted and only with your consent

  • Regulatory or legal authorities, where required by law

We do not sell or trade personal information.

5. Relationship with Shopify

Our store is hosted on Shopify, which processes certain personal information to operate our platform securely and efficiently.

For more information, please review Shopify’s Privacy Policy:
🔗 https://www.shopify.com/legal/privacy/customers

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality

  • Remember your preferences

  • Analyse website performance

  • Deliver relevant, personalised home décor ads

You can manage or disable cookies in your browser settings, but some site features may not function properly without them.

7. Data Transfers

Your personal information may be stored or processed outside the UK.
When data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the UK government.

8. Data Retention

We keep your personal information only as long as necessary to:

  • Provide our Services

  • Comply with legal obligations (e.g., tax and accounting requirements)

  • Resolve disputes and enforce agreements

When no longer required, your data is securely deleted or anonymised.

9. Your Rights (UK Residents)

Under the UK GDPR, you have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion of your data (“right to be forgotten”)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent for marketing communications

To exercise your rights, contact us using the details below. We aim to respond within 30 days.

10. Children

Our Services are intended for adult customers. We do not knowingly collect data from minors. If you believe a child has submitted personal information, please contact us, and we will remove it immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be reflected with a new “Last Updated” date. Continued use of our website after any changes indicates your acceptance of the updated terms.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Trade name: Laurens HQ

Store Name: Laurens Home

Address: Nieuwezijds Voorburgwal 104, 1012 SG Amsterdam, Netherlands
📧 Email: info@laurens-home.com
📞 Phone: +31 6 39304302

Opening Hours (UK Time):
Monday to Friday: 09:00 – 18:00
Saturday & Sunday: 10:00 – 16:00